I have been a member of Tribeca care group since July 2016 when my parents were extremely ill. I had to leave them and come back to my work place Bahrain. That was the time when I came to know about Tribeca. I am extremely happy and satisfied with the services provided by them. A special mention to my care manager Miss Payel Chakraborty who has been an all time support to my elderly parents. Her immediate services, humble, honest and sincere approach to her job is highly appreciated. Her mare presence make my parents feel energetic and happy.
I am also happy and satisfied with the manpower services provided by Tribeca thru which I could get an extremely good and reliable 24 hours attendant.
Hopefully Tribeca will continue to sustain and provide such services in future.
We have been very happy with the services provided by TriBeca Care. Our Care manager, Paromita, has been very helpful, professional and efficient in her role as giving advice, taking care of an emergency situation and being on top of things when she needed to coordinate doctor's visits or getting test reports or making appointments etc. My mother-in-law draws a lot of comfort in Paromita's weekly visits and looks forward to chatting with her.
I'm thankful for the elder care and emergency services that Tribecacare provides.
We've been happy with Tribecacare this past year. Our care manager, Rajershi, has been just amazing. I could not ask for a better care manager. He is incredibly helpful, very responsive and always receptive to feedback. He is also very patient and compassionate which is important when you're dealing with the elderly . I also love the way he facilitates conversations with Mom and the 24-hour-person when a problem arises. I worry constantly about my Mom since she lives alone after my Dad passed away. Fortunately, with Tribecacare, I'm thankful that Mom has a great care manager and a reliable 24-hour-person. Being able to reach Rajershi anytime via whatsapp and cell to discuss problematic issues, check in periodically or in the case of an emergency gives me peace of mind.
As for the 24-hour women that Mom has had, the one before the last one we had was great. She was young, healthy, hygienic, compassionate, energetic, organized, efficient, smart and most importantly responsive. She was also always available via whatsapp which again provided me peace of mind. In the case of an emergency, it's key that the 24-hour person be able to react quickly and get in touch with Rajershi.
Overall, Tribecacare has been working out well for us. We also like the flexibility of being able to make online payments.
It was among the most difficult senior care situation that my brother and I, both settled abroad were faced with. My mother who was completely bedridden after a brief illness and hospitalization, was under home attendant care. My father, 84 years old was active and was managing with sheer will power. Then out of the blue my worst nightmare happened and he was suddenly taken ill and hospitalized. I had already visited for my mother earlier in the year. We did not have this planned and did not have a solution. All of this faced with the demonetizing drive in India made matters worse. This is when a relative suggested contacting TriBeCa Care. Mr. Sanyal, the TriBeCa Sales Manager, a thorough gentleman visited our home to assess our situation. He assured he would assign one of Tribeca’s best, Ms. Payel Chakraborty as the Coordinator for our parent’s care. During the discussions, it never felt like a sales call, but, as a family friend doing whatever necessary to help us with a solution. I was skeptical at first with stories of frustration, with similar home hospice care institutions in India. It proved to be unfounded, as Payel without any adieu, jumped straight into it as if she knew our situation for a long time. During this time our father passed away. Payel proved to be very resourceful and could provide us with necessary contacts and relevant information during his last days. She visited him on a regular basis and was very efficient to be able to extract information from the elusive Doctors at the hospital surrounded by overwhelming throngs of patients. She demonstrated that she had working knowledge of several medicines that older patients are prescribed. I am not sure if either of us brothers, have any of that skill left after residing abroad for so long.
Soon after our return to the USA, our mother was taken ill and hospitalized again. This time it was so much different. We now had someone who we could trust, on site. Payel handled the situation superbly, from hospitalization, insurance and to eventual dispatch on her recovery. She also managed transporting our mother, using ambulance for her neurologist visits which is an extremely difficult thing to do with an immobile patient bedridden on the 2nd floor of a narrow stairway. As of today, she continues to manage not only the medical needs of our mother but also to mitigate any grievances that her attendants raise, like a deft diplomat. She is also keeping track of cash expenses which she replenishes from our funds with TriBeCa. At the end of each month we receive a detailed and comprehensive invoice from the accounts department to keep us informed of all monetary activity.
TriBeCa Care is not just a service that one can purchase, but over and above it provides a service to humanity by providing home hospice care to the elderly with relatives residing far away. We are in debt to Tribeca for that. My only remorse is only that if we could hire TriBeCa much sooner.
It was destiny that we found you Tribeca. Just at the time when I was worrying sick about how to handle my life in Goa and my dad's as well in Kolkata, we found you. For the last year and half you won't imagine how relieved I had felt because help was at hand when my father needed it. Thanks for being a part of our lives and making it easy.
I'll miss the phone calls from Jyotirmoy saying "didi Jyotirmoy bolchhi". Wonderful job done Jyotirmoy and all of you at Tribeca. May you make your presence felt all over India.
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